SHIPPING AND DELIVERY POLICY
Effective date: [DD Month YYYY]
Last updated: [DD Month YYYY]
Version: 1.0
1.INTRODUCTION
This Shipping and Delivery Policy applies to orders placed through [Website URL] and forms part of our Website Terms and Conditions.
Supplier: [Full Legal Name], registration number [Registration Number], trading as [Trading Name].
2.DELIVERY AREAS
2.1 We currently deliver to [South Africa / listed provinces or regions / selected international destinations].
2.2 Delivery availability is confirmed during checkout based on the address supplied.
2.3 We may be unable to deliver to certain remote, restricted or high-risk areas. Where this affects an order, we will contact you to arrange an alternative or refund the affected amount.
3.DELIVERY OPTIONS AND FEES
Available delivery methods and charges are displayed at checkout before you submit your order.
Current options may include:
3.1 Standard courier delivery: [Fee or calculation method]
3.2 Regional or local delivery: [Fee or calculation method]
3.3 Collection from [Collection Address]: [Fee or “Free”]
3.4 Free delivery on qualifying orders: [Threshold and conditions]
Delivery fees may depend on destination, parcel size, weight, product type, framing, insurance, handling requirements or promotional rules.
4.ORDER PROCESSING
4.1 Orders are normally processed within [Number] Business Days after payment has been confirmed.
4.2 Processing times do not include courier transit time.
4.3 Orders placed after [Time], on weekends or on public holidays will normally be treated as received on the next Business Day.
4.4 Personalised, made-to-order, pre-order, framed or specially sourced products may require additional preparation time. The estimated timeframe will be shown on the product page or communicated to you.
5.ESTIMATED DELIVERY TIMES
Estimated delivery times after dispatch are:
Major centres: [Number] to [Number] Business Days
Regional areas: [Number] to [Number] Business Days
Remote areas: [Number] to [Number] Business Days
International delivery: [Number] to [Number] Business Days
These are estimates unless we expressly agree to a guaranteed date in writing. Courier delays, weather, public holidays, strikes, civil disruption, customs, power failures and other circumstances outside our reasonable control may affect delivery.
6.ORDER TRACKING
Where tracking is available, we will provide a tracking number or link after dispatch. Tracking information is supplied by the courier and may take time to update.
7.DELIVERY ADDRESS
7.1 You must provide a complete and accurate physical delivery address, postal code, contact name and telephone number.
7.2 We do not deliver to PO boxes unless expressly stated.
7.3 Changes to an address are not guaranteed after an order has been submitted. Additional courier charges caused by an address change may be payable by you where reasonable and permitted by law.
8.RECEIVING DELIVERY
8.1 An authorised person must be available to receive and, where required, sign for the parcel.
8.2 The courier may request identification, a one-time PIN or other reasonable verification.
8.3 A signature or delivery confirmation by a person at the supplied address may be treated as proof of delivery unless there is evidence of error or fraud.
9.FAILED DELIVERY
If delivery cannot be completed because no authorised person is available, access is restricted or the address is incorrect, the courier may attempt redelivery, hold the parcel at a depot or return it to us.
You may be responsible for reasonable redelivery, storage or return charges caused by incorrect information or an avoidable failed delivery, where permitted by law.
10.COLLECTION ORDERS
10.1 Where collection is offered, we will notify you when the order is ready.
10.2 Do not travel to collect until you have received confirmation.
10.3 The person collecting may need to present the order number, suitable identification and written authorisation where collecting for someone else.
10.4 Orders must be collected within [Number] days after notice. If not collected, we may contact you to arrange delivery, storage or cancellation, subject to applicable law and reasonable charges.
11.INSPECTION AND DAMAGE
11.1 Inspect the outer packaging and products as soon as reasonably possible.
11.2 Report visible damage, missing items or incorrect products promptly to [Support Email] and include the order number, description and photographs where available.
11.3 Prompt reporting helps us investigate with the courier, but it does not remove statutory rights that apply for a longer period.
12.INCORRECT OR INCOMPLETE DELIVERY
If we deliver the wrong product, an incomplete order or a product that does not match its description, contact us. Once verified, we will arrange an appropriate remedy, which may include collection, completion, replacement or refund, without charging you for an error caused by us.
13.RISK
Risk in goods passes as provided by applicable law. Nothing in this Policy transfers risk to a Consumer earlier than permitted under the Consumer Protection Act.
14.DELAYED OR LOST PARCELS
14.1 Contact us if tracking has not updated or delivery has exceeded the estimated timeframe.
14.2 We will investigate with the courier and keep you reasonably informed.
14.3 Where a parcel is confirmed lost, we will offer an appropriate remedy, subject to stock availability and applicable law.
15.INTERNATIONAL DELIVERY
[DELETE IF NOT OFFERED.]
15.1 International customers are responsible for customs duties, import taxes, clearance fees and local charges unless we expressly state otherwise.
15.2 Customs delays are outside our direct control.
15.3 You are responsible for confirming that products may lawfully be imported into the destination country.
15.4 If an international parcel is refused or returned because duties were unpaid or import restrictions applied, reasonable outbound, return and customs costs may be deducted from any refund where permitted by law.
16.FORCE MAJEURE
We are not responsible for delay caused by events beyond our reasonable control, but we will take reasonable steps to reduce the effect, communicate material delays and provide any cancellation or refund right required by law.
17.CONTACT US
Shipping and delivery enquiries may be sent to:
[Full Legal Name]
Email: [Support Email]
Telephone: [Telephone Number]
Collection address: [Address or “Not applicable”]
Operating hours: [Hours]